This needs to be approved by Lee.
Callbacks are arranged at a time that suits the customer and the designer. Immediate passover calls from customers on hold will not be taken.
For Lee to verify the need to speak to a designer, he needs to know the following:
- What the domain of the customer is
- What they need to speak to a customer about
- Why this needs to be handled by a designer
Lee will then assess if this call is necessary and hand the task to a designer if this is the case.
