Have you tried the form yourself? If you are in contact with the customer, the quickest way to test a form is to send an email to it. Lots of customers are not tech-savvy and can accidentally miss out on details or completely misunderstand how the form works. You also have the opportunity to get the customers to check their Junk folders for emails. If you just forward your concern to a designer then the customer will be waiting longer for a solution so it makes sense to act at the point of enquiry to help reduce the number of potential errors.
If you have tested the form and confirmed with the customer that they have not received their message from the form, then please get in touch with lee@webaheadinternetltd.co.uk to have a designer look into this.
