Designers will typically email customers from alterations@webaheadinternetltd.co.uk when they complete changes for customers. If customers respond to this email, it does not get checked and conversations/alterations will be ignored.
If the designer requires more information from a customer, they will email from their own work email addresses but once those changes are done, they will no longer accept correspondence from the customer. If customers send any further changes etc they get a link to the form to submit them properly.
Due to this workflow, it is important that customers don’t feel like they can contact designers directly as this is a cause for miscommunication. Their options are to use the contact form or get in touch with their account manager.
